My Runway

Deleting your account

On the account page, under Sign-in, choose Delete account, type DELETE and choose Delete account again (or Keep my account). This closes your account and deletes your plan, its what-if and records, today’s balances and your settings.

A Plus subscription is cancelled at once, with no refund of the rest of the year. To use Plus again you’d sign up and upgrade again.

  • Your plan is deleted for everyone you shared it with, and its public link stops working.
  • Plans others shared with you stay with their owners; you are taken off them, and invitations waiting for your address are withdrawn.
  • A plan kept only in this browser stays in it until you clear it.

The account is closed at once, and the plans are deleted within two days; they can’t be brought back after that. Copies in our backups go as those backups expire, and billing records are kept as long as the law requires. If you want a copy of your projection first, export it (Plus) before you delete.

Still stuck?

Signed in? Choose Help at the top of the app, pick what it’s about and tell us what happened; it reaches us with the page you were on, and you get a copy. Otherwise write to [email protected]. We reply by email. Please don’t send passwords or account numbers.