My Runway

Cancelling Plus

Open the account page and choose Manage billing, under Subscription. It opens Stripe’s billing page, where you can cancel, change your card or see your invoices. (Plus given to you by us has no billing to manage, and the page says until when it is yours.)

Cancelling stops the next renewal; it doesn’t undo one already charged. Plus stays until the end of the year you paid for, and the account page shows the date; then the account is free again. Your plan is never deleted: it stays yours to open and edit, and the Plus features lock until you come back with Renew Plus.

A plan that holds more than the free plan allows keeps all of it: everything still works and can be changed or removed, but adding more is part of Plus. Net worth months already recorded stay on Progress; no new ones are added.

Still stuck?

Signed in? Choose Help at the top of the app, pick what it’s about and tell us what happened; it reaches us with the page you were on, and you get a copy. Otherwise write to [email protected]. We reply by email. Please don’t send passwords or account numbers.